Educational information only.

This page does not determine official eligibility and is not legal, tax, financial, or official program advice. Verify current rules with Federal Student Aid, your servicer, or another qualified source before acting.

Start here Before you call your servicer

Use this page to prepare the question, gather records, and avoid acting on a vague phone answer.

Loan typeCurrent servicerBalance and ratePayment due dateRecent proofWritten question
1 Build checklist

Answer a few questions and leave with a practical next-step plan.

 2 Estimate pressure

Compare payment estimate, income, family size, and basic budget room.

 3 Request call

Ask for a review window if you want help sorting federal vs private options.

Quick Answer

MOHELA's official site lists 1-888-866-4352 as a toll-free phone number and 636-532-0600 for international calls. Borrowers should save payment records, PSLF records, and account screenshots before calling.

What Borrowers Should Know

Quick answer

MOHELA's official site lists 1-888-866-4352 as a toll-free number and 636-532-0600 for international calls. It also lists TTY by dialing 711. For Public Service Loan Forgiveness, MOHELA's site points borrowers to Federal Student Aid through 800-4-FEDAID.

Verify current contact information on MOHELA.StudentAid.gov before calling. This page is not MOHELA, Federal Student Aid, or the Department of Education.

PSLF note

MOHELA's site states that PSLF is managed by the U.S. Department of Education, not MOHELA. If you are calling about PSLF, have your StudentAid.gov PSLF payment counts, employment certification history, qualifying employer details, and loan type ready.

If the issue is a payment or credit report

Save the billing statement, due date, auto-debit confirmation, bank record, payment receipt, credit report entry, and any MOHELA message. Ask what happened, whether the account note can be sent in writing, and whether any correction will be reported.

Questions to ask

  • What loans does MOHELA service for me today?
  • What plan am I currently on?
  • Did my payment post to the correct loan?
  • What is the next due date and monthly amount?
  • What does MOHELA show for my PSLF-related account status?
  • Which answers should I verify directly through StudentAid.gov?

Action Checklist

  • Log in to StudentAid.gov and confirm loan type, servicer, balance, payment status, and current plan.
  • Save screenshots or PDFs before submitting any repayment, consolidation, forgiveness, or complaint form.
  • Ask your servicer for written confirmation when the answer affects payment amount, eligibility, or deadlines.
  • Recheck official sources on the day you act, especially when rules, dates, or application access may have changed.
Planning tool Estimate payment pressure before you call

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Plain-English Example

If a borrower is researching MOHELA phone number, the practical first step is to write down loan type, servicer, balance, current payment, income, employer type, and the document they are trying to complete. That makes the next servicer call more concrete and reduces the chance of acting on a generic answer that does not fit the loan.

What This Guide Covers

  • MOHELA phone number from the official site
  • PSLF questions to route carefully
  • Payment and credit reporting records
  • What to ask during the call
  • What to save after the call

Common Questions

What is the MOHELA phone number?

Start with the official servicer site, StudentAid.gov, or the phone number printed on your account notice. For MOHELA phone number, save the number dialed, date, representative details, case number, and any written follow-up.

Does MOHELA handle PSLF?

Do not rely on a verbal forgiveness estimate alone. For MOHELA phone number, verify loan type, employer history, payment counts, repayment plan, and form status through StudentAid.gov or the official program route.

What should I save before calling MOHELA?

Start with the official servicer site, StudentAid.gov, or the phone number printed on your account notice. For MOHELA phone number, save the number dialed, date, representative details, case number, and any written follow-up.

Editorial review Student Loan Help Hub Editorial Team

Reviewed for borrower clarity, official-source orientation, and no-guarantee language. Last reviewed 2026-06-19.

Source note

Official sources checked June 17, 2026. Sources: MOHELA official Federal Student Aid servicer site: https://mohela.studentaid.gov/; StudentAid.gov PSLF: https://studentaid.gov/pslf; StudentAid.gov Loan Simulator: https://studentaid.gov/loan-simulator/