Educational information only.

This page does not determine official eligibility and is not legal, tax, financial, or official program advice. Verify current rules with Federal Student Aid, your servicer, or another qualified source before acting.

Start here Before you call your servicer

Use this page to prepare the question, gather records, and avoid acting on a vague phone answer.

Loan typeCurrent servicerBalance and ratePayment due dateRecent proofWritten question
1 Build checklist

Answer a few questions and leave with a practical next-step plan.

 2 Estimate pressure

Compare payment estimate, income, family size, and basic budget room.

 3 Request call

Ask for a review window if you want help sorting federal vs private options.

Quick Answer

Nelnet's official site points borrowers with commercially held FFEL Program loans previously serviced by Nelnet to SloanServicing.com. Borrowers should confirm loan type and ownership before consolidating, refinancing, or assuming Direct Loan benefits apply.

What Borrowers Should Know

What Sloan Servicing means

Nelnet's official site directs borrowers with commercially held Federal Family Education Loan Program loans previously serviced by Nelnet to SloanServicing.com. This page is not Sloan Servicing, Nelnet, Federal Student Aid, or the Department of Education.

Official links

Why FFEL ownership matters

A commercially held FFEL loan may not have the same options as a federally held Direct Loan. Consolidation, repayment options, and forgiveness access may depend on whether the loan is FFEL, Direct, private, refinanced, Parent PLUS, or another type.

Before you contact Sloan Servicing

  • Confirm whether the loan appears on StudentAid.gov.
  • Save the notice that directed you to Sloan Servicing.
  • Save loan type, owner, balance, rate, due date, and payment history.
  • Write down whether you are comparing federal consolidation or private refinancing.

Questions to ask

  • Is this loan commercially held FFEL?
  • Who owns the loan today?
  • What repayment, deferment, hardship, or consolidation options are available?
  • Would consolidation reset or change any account history?
  • Can the account summary be sent in writing?

Action Checklist

  • Log in to StudentAid.gov and confirm loan type, servicer, balance, payment status, and current plan.
  • Save screenshots or PDFs before submitting any repayment, consolidation, forgiveness, or complaint form.
  • Ask your servicer for written confirmation when the answer affects payment amount, eligibility, or deadlines.
  • Recheck official sources on the day you act, especially when rules, dates, or application access may have changed.
Planning tool Estimate payment pressure before you call

Compare a rough standard-style payment with income, family size, weekly basics, and remaining budget room.

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Plain-English Example

If a borrower is researching Sloan Servicing student loans, the practical first step is to write down loan type, servicer, balance, current payment, income, employer type, and the document they are trying to complete. That makes the next servicer call more concrete and reduces the chance of acting on a generic answer that does not fit the loan.

What This Guide Covers

  • Why Sloan Servicing appears
  • Commercially held FFEL context
  • Official links
  • Records to gather
  • Questions before making changes

Common Questions

What is Sloan Servicing?

Use this page as an educational checklist for Sloan Servicing student loans. Confirm current details with StudentAid.gov, your official servicer, school records, lender records, or another qualified source before acting.

Why did Nelnet send me to Sloan Servicing?

Use this page as an educational checklist for Sloan Servicing student loans. Confirm current details with StudentAid.gov, your official servicer, school records, lender records, or another qualified source before acting.

What is a commercially held FFEL loan?

Loan type matters. For Sloan Servicing student loans, confirm whether the debt is Direct, FFEL, Perkins, Parent PLUS, private, refinanced, or commercially held before comparing hardship, consolidation, forgiveness, or refinance options.

Editorial review Student Loan Help Hub Editorial Team

Reviewed for borrower clarity, official-source orientation, and no-guarantee language. Last reviewed 2026-06-19.

Source note

Official sources checked June 17, 2026. Sources: Nelnet official site: https://nelnet.com/; Sloan Servicing: https://sloanservicing.com/; Federal Student Aid: https://studentaid.gov/